Hi Leo, and the rest of the NCC team, On Mon, Jan 20, 2003 at 04:20:02PM +0100, leo vegoda wrote:
- Response times to new tickets have improved dramatically, being answered within one working day. Since September the time taken to a first response has never risen above two working days. This is despite a record high number of tickets being received in October 2002.
Congratulations! This is a very good result, and I am very glad to read that. (I'm a bit curious how you achieved this, but you can tell me that over a beer :-) ) Of course, all the other achievements are impressive as well, but this is simply the most outstanding one. Gert Doering -- NetMaster -- Total number of prefixes smaller than registry allocations: 55857 (55593) SpaceNet AG Mail: netmaster@Space.Net Joseph-Dollinger-Bogen 14 Tel : +49-89-32356-0 80807 Muenchen Fax : +49-89-32356-299