New/Revised RIPE Document Announcement -------------------------------------- A revised/new document is available from the RIPE document store. Ref: ripe-183 Title: RIPE NCC Request Tracking and Ticketing Author: Daniel Karrenberg Date: 1 March 1994 Format: PS=24096 TXT=4998 Short content description ------------------------- Document describes requirements for request tracking and ticketing at the NCC. Requests should include registry IDs. Correspondence about requests should be tagged with a ticket number. PLEASE READ THIS. IT IS ONLY 3 PAGES. FTP Access ---------- All RIPE documents and Internet RFC`s are available via anonymous FTP from host ftp.ripe.net. Type "ftp ftp.ripe.net". Login with username "anonymous" supplying your email address as the password. After logging in, type "cd ripe/docs/" followed by the command "get filename". The relevant filenames for this document are: ripe-183.txt for the ASCII version ripe-183.ps for the PostScript version Electronic Mail Retrieval of Documents -------------------------------------- Documents can also be retrieved from the RIPE document store using a mail server program. For more information on how to use the program, send email to: mail-server@ripe.net with "send HELP" in the body text. RIPE NCC Interactive Information Server --------------------------------------- Type "telnet info.ripe.net". This is a menu driven service allows the document store to be browsed. After reading documents you are prompted as to whether you would like to receive an email copy of the document you have just read. If you would, you simply enter your email address and the document will be mailed to you. Below are details of alternative methods of access. Gopher Access ------------- The same documents are available via a "gopher" server at "gopher gopher.ripe.net". WAIS Access ----------- There is also a "WAIS" server at wais.ripe.net, where there is a WAIS index for RIPE documents "ripe-docs.src" WWW Access ---------- For those who wish to add this home page at the RIPE NCC to their own customized home pages, it can be accessed as: http://www.ripe.net MIME Mail Reader ---------------- Below is the data which will enable a MIME compliant Mail Reader implementation to automatically retrieve the RIPE document by FTP or mail server. SEND ripe/docs/ripe-183.txt