It is being modified to show the "age" of your ticket and the age of the oldest ticket in the queue. That should give you an estimate of expected time till the ticket is handled by a hostmaster. Joao Damas RIPE NCC At 20:45 +0200 5/9/00, Stefan.Gasteiger@Gendorf.de wrote:
It would be fine if rttquery could also display *how long* the wait queue is ("...there are n requests to be served before you...").
Would that be possible?
Stefan Gasteiger SG5599-RIPE I+K Betrieb (zertifiziert nach DIN EN ISO 9001) InfraServ Gendorf Tel.: +49 8679 7 5599 Fax: +49 8679 7 39 5599 Mobiltel.: +49 172 8649205 E-Mail: Stefan.Gasteiger@gendorf.de
-----Original Message----- From: Nurani Nimpuno [mailto:nurani@ripe.net] Sent: Friday, September 01, 2000 5:34 PM To: lir-wg@ripe.net; Local Internet Registries in Europe Subject: Ticket handling at the RIPE NCC
Dear all,
Prior to sending a mail to the lir-wg regarding an on-going request, I would like to encourage you to check the actual status of your request. This can be done at the following URL:
http://www.ripe.net/cgi-bin/rttquery
The wait queue is indeed high and you may have to wait up to two weeks before an *initial* response from the hostmasters at the RIPE NCC.
However, once your ticket is being processed, you normally get a reply within one working day. So if you are waiting for the reply to an on-going request for more than a couple of days, it is highly possible that the RIPE NCC has responded to your request and is waiting for additional information from you before proceeding further with the request.
If you have checked the status of your request using the rttquery and you have in fact not received notification from the RIPE NCC, please do not hesitate to contact us through the <hostmaster@ripe.net> mailbox, including the ticket number of your on-going request.
By including the ticket number of your on-going request, you will *not* be put at the bottom of the wait queue and can expect a prompt reply.
I hope this clarifies how your tickets are handled by the RIPE NCC.
Kind regards,
Nurani Nimpuno Registration Services Manager RIPE NCC