----- Original Message ----- From: "Aleksey Perov" <algardo@sura.ru> To: <lir-wg@ripe.net> Sent: Saturday, April 13, 2002 3:55 PM Subject: Re: CAll for action - PLEASE READ | Hi, | | On Fri, 12 Apr 2002 16:46:13 +0200, Alfredo Sola <alfredo@intelideas.com> wrote: | | > I fail to see all the factors contributing to the long queue. It's | | Well, let me guess. I looked at | | http://www.ripe.net/ripencc/about/staff/hm-staff.html | | and saw 18 hostmasters there. Then I looked at | | http://www.ripe.net/ripencc/mem-services/registration/rttqueue/rttwaitqueue. html | | and saw that last 12 months there was average 189 tickets in the | hostmaster queue. So, 189/18 = 10.5. That is, every hostmaster always | works with 10.5 requests. | | Next, on the second page we see that during last 12 months the average | request processing time is 9.3 days. Assume that every hostmaster | processes his/her requests somehow parallelly or sequentially, and this | takes 9.3 days. For one request this is 9.3/10.5 = 0.89 days. I suppose | this value is the real average _total_ amount of time that every request | requires to be completed. So, if we want our requests to take 3 days, | a hostmaster sould have 3/0.89 = 3.37 requests. Under last year's average | NCC work load, there should be 189/3.37 = 56 hostmasters. Significant? | No more significant than 3 days against 10. | | Another digits. I've just opened Slides Booklet taken from last LIR | training courses and saw that currently NCC has 3100+ LIRs and 99 staff | members (slide 10, "Vital Statistics"). This is 31+ LIRs (read: address | spaces, ASNs, DB objects, problems, questions etc) to one staff member. | How do you find it? | | Stephen wrote that he doesn't see the lack of staffing but I do. If | someone's resources are not enough for his load, he should increase the | resources. | | But looking at that 12-months statistics we see that the load of | hostmaster staff varies from season to season. Obviously we should | understand that the request processing time is below average in autumn | and winter and is above average in spring and summer. Colleagues, let's | be patient, good things don't come fast. | | | | | -- | Aleksey A. Perov | Postmaster | ALP215-RIPE | JSC Svyazinform, Penza, Russia | e-mail: algardo@sura.ru | phone: +7 8412 520215 |