Dear IPv6 WG, As presented at BCOP BoF at last meeting in Athens, we finished the 00 version of the draft of the document titled "IPv6 troubleshooting for helpdesks". Initial Co-authors: Lee Howard, John Jason Brzozowski, David Freedman, Jason Fesler, Tim Chown, Sander Steffann, Chris Grundemann, Jan Žorž Short description: “IPv6 troubleshooting for helpdesks” is a community BCOP document, intended to provide a starting point for technical support staff at ISPs or enterprise IT helpdesks in supporting IPv6. Problems with IPv6 are very rare, but fear of the unknown has prevented or delayed many organizations from rolling out IPv6 to their users, when all technical problems have been solved. While this document cannot encompass all possible problems, it should provide a solid first step for front-line support personnel. You can find the first draft (and all following drafts in the future) here: http://go6.si/ipv6-troubleshooting-for-helpdesks/ Find the link to PDF at the bottom of the text and also the PDF attached. All comments, suggestions and ideas are (as always) more than welcome. BCOP TF is aiming to bring together the operators to write and document the best current *operational* practice and cooperate with various RIPE WGs to get the feedback and work on technical validity of the documents. This one is IPv6 related, therefore we asked the IPv6 WG chairs to cooperation and getting the work done in this working group. If you would like to join the authors working-forces forming, please join us at BCOP TF meeting on Monday evening after the Plenary agenda finishes and maybe even subscribe to the mailinglist. http://www.ripe.net/ripe/groups/tf/best-current-operational-practices-task-f... https://www.ripe.net/mailman/listinfo/bcop Cheers and see you in Warsaw, Jan Zorz