Hi Colin and list, Colin Petrie <colin@spakka.net> writes:
[Problems with VPNs over DS-Lite]
(Of course I sent the ISP tcpdumps and a full analysis pointing out to them that the firmware in the CPE they provided me was broken. They decided to fix it by sending me a different model of CPE. I doubt they ever escalated it to actually fix the underlying problem in the original CPE. But if you happen to have a Technicolor TC7200, be wary of its DS-Lite implementation!)
that's what I've mentioned(?) before: These issues occur at a reasonably large scale, so they need to be handled by first, or at most second, level support. But show me any first level supporter able to diagnose that, or even understand what a tcpdump is or what it means. They simply don't have a chance. Aimlessly beating at the problem until the customer shuts up (no matter if his problem is solved or he just gave up) is pretty much all they can do. But that doesn't mean that you want to rely on that sort of setup. Cheers, Benedikt -- Benedikt Stockebrand, Stepladder IT Training+Consulting Dipl.-Inform. http://www.stepladder-it.com/ Business Grade IPv6 --- Consulting, Training, Projects BIVBlog---Benedikt's IT Video Blog: http://www.stepladder-it.com/bivblog/