Hello. On 4 Aug 2020, at 8:17, Georgia Bafoutsou wrote:

This year ENISA is doing  a project  on the security and resilience of OTT communication and collaboration services. For this, ENISA has partnered with Plum Consulting to undertake a study, having as a goal is to better understand the security environment for OTT collaboration services and also gather information about the resilience of those services in the face of a variety of risks and threats.

To gather the above mentioned information  we are conducting a survey amongst industry experts. We intend to get a landscape snapshot of the adoption, risks, mitigation measures, and COVID-19 factors that affect OTT security and resilience. 

This survey is clearly addressed to "industry experts." Nevertheless, I would suggest that ENISA, as an agency of the EU, ultimately funded by EU tax-payers, take care not to use esoteric jargon such as "OTT communication and collaboration services" without presenting a definition of such terminology in transparent, simple language, accessible not only to insiders, but to educated citizens. In my opinion, it is insufficient and unsatisfactory to describe services only in terms of the functions they support, as in the text, "OTT electronic communications services facilitate real-time interpersonal communication between two or more people via voice, video or messaging – including the sharing of media such as photos or videos. Collaboration services facilitate interpersonal and interactive communication in business/organisational settings with functionalities such as video conferencing, direct file sharing and group collaboration tools." This text is taken from the web page which announces the launch of the survey, and is repeated in the introduction to the survey itself. Best regards, Niall O'Reilly