Hello!
I've registered a software probe successfully on Ubuntu 16.04.4 LTS but it hasn't created it yet. Usually, this is done in 10-15 minutes.
The machine is behind a pfSense firewall which as far as I can tell isn't blocking any requests. Can you share a troubleshooting checklist which I can try to see where the problem is?
If I may make a suggestion to also update the troubleshooting page[1] for software probes Thank you.
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