Am 14.03.2015 um 07:35 schrieb andre@ox.co.za:

On Fri, 13 Mar 2015 17:03:25 +0100 Gert Doering <gert@space.net> wrote:

...

On Fri, Mar 13, 2015 at 03:18:17PM +0000, Gist, Jonathan wrote:

...

The RIPE policy around the abuse-c attribute requires the presence of an e-mail address, which is asked to be used by subscribers wishing to report abuse incidents. This contact method is resource intensive and Virgin Media would like to propose a change to the policy to remove the requirement for an e-mail address contact field. Virgin Media would like to specify virginmedia.com/netreport (a web-form that feeds an abuse case management system)

I would support an *additional field* for „abuse-webform“ in the abuse-c attributes, to ensure that *manual reports* contain everything what is needed for an ISP to act on, beside the "abuse-mailbox“ for automated (e.g. X-ARF complaints). But not in the fashion that it is getting the „single point of contact“.

...

I would not support such a change, at least not without a *well defined* format for such web forms.

For companies like us, reporting out thousands of abuse-reports (phishing sites, malware complaints, etc.) per day, webforms are making it impossible to report abuse.

...

On the reporting side of abuse, it is just way too much work to figure out how particular ISPs expect to receive abuse reports, offloading half the work of abuse handling to the reporter. (I report quite a lot of abuse, but I refuse to do anything but e-mail, because it is just too much work for me - it's your customers, they are giving *you* money, their abuse should not cost *me* extra time).

Exactly! Rgds, Thorsten