Shane, I know that. The title of this ripe-409 document (jun2007) is Good Practice In Minimising Email Abuse. I quoted you with question marks in the expectation that Karim told us which kind of abuse. Sorry my bad English. Up until Marilson -----Mensagem Original----- From: anti-abuse-wg-request@ripe.net Sent: Monday, May 09, 2016 7:00 AM To: anti-abuse-wg@ripe.net Subject: anti-abuse-wg Digest, Vol 55, Issue 4 Send anti-abuse-wg mailing list submissions to anti-abuse-wg@ripe.net To subscribe or unsubscribe via the World Wide Web, visit https://lists.ripe.net/mailman/listinfo/anti-abuse-wg or, via email, send a message with subject or body 'help' to anti-abuse-wg-request@ripe.net You can reach the person managing the list at anti-abuse-wg-owner@ripe.net When replying, please edit your Subject line so it is more specific than "Re: Contents of anti-abuse-wg digest..." Today's Topics: 1. Re: What if provider not answering abuse reports? (Shane Kerr) ---------------------------------------------------------------------- Message: 1 Date: Mon, 9 May 2016 11:39:51 +0200 From: Shane Kerr <shane@time-travellers.org> To: "Marilson" <marilson.mapa@gmail.com> Cc: anti-abuse-wg@ripe.net Subject: Re: [anti-abuse-wg] What if provider not answering abuse reports? Message-ID: <20160509113951.24347e4a@pallas.home.time-travellers.org> Content-Type: text/plain; charset="us-ascii" Marilson, At 2016-05-07 09:33:01 -0300 "Marilson" <marilson.mapa@gmail.com> wrote:

But as Shane wrote: True although apparently in this case it is not an e-mail issue. :) ??

The RIPE document is recommendations for spam. The abuse reported is apparently not spam (although I don't think that we don't know the exact details). Therefore the RIPE document is probably not helpful. Perhaps it would be worthwhile making a general best practice document with recommendations for handling abuse, but I don't think that such a RIPE document exists now. Cheers, -- Shane