Dear Brian and Tobias We are approaching the end of quarter 3 when all LIRs should have an abuse-c otherwise we said we would add it. Having talked to our customer service guys they have the impression that many LIRs had problems adding abuse-c despite all the documentation, Labs articles and videos. So we had a think about the next step. What we would suggest is: -for us to do a short presentation in the AA WG session at RIPE 67 reviewing how this first phase went with latest stats. -Then propose a new feature to add to the LIR Portal. Allow LIRs who don't yet have an abuse-c to simply enter an email address in a box that they want to use. -We will have scripts in the background that will create a new ROLE object, add this email as abuse-mailbox in that ROLE and add an abuse-c to their ORGANISATION object referencing the new ROLE object. -Then extend the deadline for LIRs to the end of October -After October we will use the same scripts to add the internal LIR contact email address, held by the RIPE NCC, in the same way for any LIR that still does not have one Then in November we start the next phase for PI holders. As they don't have access to the LIR Portal we can offer the same simple process with a web page having 3 boxes. Enter the email address they want to use, the name of their ORGANISATION object and the password to authorise an update to their ORGANISATION object. Using the same scripts we will create a ROLE and make the connections. What do you think? cheers denis