On 3/13/2015 11:35 PM, andre@ox.co.za wrote:
On Fri, 13 Mar 2015 17:03:25 +0100 Gert Doering <gert@space.net> wrote:
On Fri, Mar 13, 2015 at 03:18:17PM +0000, Gist, Jonathan wrote:
The RIPE policy around the abuse-c attribute requires the presence of an e-mail address, which is asked to be used by subscribers wishing to report abuse incidents. This contact method is resource intensive and Virgin Media would like to propose a change to the policy to remove the requirement for an e-mail address contact field. Virgin Media would like to specify virginmedia.com/netreport (a web-form that feeds an abuse case management system)
I would not support such a change, at least not without a *well defined* format for such web forms. On the reporting side of abuse, it is just way too much work to figure out how particular ISPs expect to receive abuse reports, offloading half the work of abuse handling to the reporter. (I report quite a lot of abuse, but I refuse to do anything but e-mail, because it is just too much work for me - it's your customers, they are giving *you* money, their abuse should not cost *me* extra time). Gert Doering +5 Arnold +1
Certain types of ISP's wish to reduce their costs of flooding the Internet. If they can force you to have to jump through their website hoops, they can make it so challenging and difficult to report their abuse, that it will become impossible.
Just to define an acceptable standard for any such web reporting system would be an immense challenge in itself.
Email is simply the easiest and most direct way to communicate and to receive notice of abuse complaints.
Possibly I may be bold and suggest that virginmedia rather installs an email ticketing system and allocates resources to managing their abuse complaints than attempting to propose solutions that are divisive and non productive.
my 2c (we have high inflation so 1c just does not cut it any longer...)
ac