Hi Sander,
That could be done behind a RIPE NCC account, where the owner of the resource can see who has complained and the complainer can see the status or a ticket status system with a unique ID per entry and a pin number for added safety.
I still would like to give complainers the option not to have their identity published. That option already exists today and I don't want to remove it. If someone wants to comlain about i.e. a criminal organisation I can understand their need to remain anonymous (at least publicly)
As I said in my email, I understand the requirement for anonymous communication (so that basically removes the option of using a RIPE NCC account :-) ), however one should also take their own safety in mind and the fact that in case of harassment or abuse, the RIPE NCC might get forced by court to disclose all information like: - mail information - Source IP address(es) - (IP address) log information from the whois db for certain searches - date / timestamps etc. and other things that might provide insight in certain disclosing the identity of a certain complainer. It should be stated clearly to the complainer that information won't be disclosed willingly, but that the RIPE NCC has to act according to local law and that it might have to disclose information based on a court ruling. Regards, Erik Bais