Le 09/11/2010 16:03, Jamie Stallwood a écrit :
What happens if:
* A named maintainer for a assigned subnet is not a LIR in their own right? * There is a typo in an email address and it bounces? Well, mail delivery status are easy to check :)
* A small LIR with only one maintainer (or even just a PERSON object) is unable to respond, say for instance they had a car accident or something?
As it is a function abuses normaly point in best case scenario to a ticketing system where mail should be archived & then dispatched to a person, but where anyone could take over the historic in case something happens. It also permits auditing... Ticketing system are usually linked to best practices such as evaluating urgency/importance of mails before dispatching them to different teams, and these systems scale & are easy to install so even one single person could use it without any noticeable drawbacks & some interests (such as easily handing over some of the tickets when the load grows). And since support is a well documented function of the enterprise and its tools are pretty easy to use ... there should be no worries. -- Julien Tayon