On 12 Apr 2010, at 11:56, James Davis wrote:
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Frank Gadegast wrote:
Why that ?
A abuse complain is a abuse complain and belongs to this discussion. The question is, how the member has to handle it.
Give me details and ideas instead of "washing" it away ...
In the four years I've been sitting behind our rather busy abuse mailbox we've had questions like:
"Your customer published something I don't agree with. Take their website down now!"
"Someone broke into my office, please could you send the security staff around sometime today".
"My ex boyfriend is really annoying me, please tell him to stop e-mailing me".
"I was playing CS2 with a ping time of 15ms, now 14ms, helpz!"
"My internet activity is being traced by the Illuminati using your network, please help me. There's an albino monk at my door!"
None of these are cases of *network* abuse, even though the often end up in an abuse mailbox, and so outside the scope of the address.
James Sounds very similar to the type of stuff we get, though I don't think we've ever had any claims about the illuminati :) We did, however, have one guy who reported our abuse desk response to us as abuse (try to make sense of that sentence!) Regards Michele
Mr Michele Neylon Blacknight Solutions Hosting & Colocation, Brand Protection ICANN Accredited Registrar http://www.blacknight.com/ http://blog.blacknight.com/ http://mneylon.tel Intl. +353 (0) 59 9183072 US: 213-233-1612 UK: 0844 484 9361 Locall: 1850 929 929 Direct Dial: +353 (0)59 9183090 Twitter: http://twitter.com/mneylon ------------------------------- Blacknight Internet Solutions Ltd, Unit 12A,Barrowside Business Park,Sleaty Road,Graiguecullen,Carlow,Ireland Company No.: 370845