
21 Jun
2013
21 Jun
'13
12:07 p.m.
Hi there,
I wonder whether asking end users to report abuse is the right way to go. Would it not be more effective for the user to inform their service provider that a message or event is abuse and rely on the service provider to do the right thing. After all, most people ask a mechanic to service their car rather than learn how to do that.
I fully agree. There are several services out there that offer this kind of reporting. Big ISPs do this in a automatic way via feedbackloops. Other services with plugins for mail clients, or copy&paste website solutions. There is imho no need to make this process understandable and workable for everybody. At least not until it is working and understandable for technical people. Thanks, Tobias