On Wednesday 11 April 2012 15.02, Frank Gadegast wrote:
Laura Cobley wrote:
Dear Florian and all,
Hi,
(some details from our current experiences with RIPE NCC and accuracy of the RIPE objects)
we currently have one case where a really big German cablenet ISP is having exacly one abuse-eMail address for their tech-c, abuse-mailbox and admin-c, for all their objects.
And this one email has a domain, what does not belong to the ISP anymore, since November 2011, its currently owned by a domain grabber, because the ISP deleted the domain on purpose (on behalf of a change in the company name years ago). There is no other working contact information (phone lets you end up at their hotline where they have absolutly no idea about abuse), snail mail is no option, fax number is not supplied.
Why holding back the name of the ISP ? It will only protect the guilty and in addition it will cast shadows over those that does have valid whois info and in addition is taking abuse seruously. Tell us : who is the big ISP that abuses Internet resources ??
We tried mailing there peering contact, their normal customer email from their website, filled their online feedback form and then opened a normal ticket at RIPE NCC, were just told to open another ticket at RIPE NCC and invested about 5 hours already describing the problem at RIPE NCC. Simply no chance, RIPE NCC is responding to tickets on a daily basis, even during business hours (jesus, we will respond in about 5 minutes if something serious like that will happen to our networks). The interest at the RIPE NCC to fix database problems does not seem
*snip*
-- Peter Håkanson There's never money to do it right, but always money to do it again ... and again ... and again ... and again. ( Det är billigare att göra rätt. Det är dyrt att laga fel. )