In message <4D4AD64A.5000006@ripe.net>, Athina Fragkouli <athina.fragkouli@ripe.net> wrote:
The RIPE NCC has a procedure for handling abuse complaints. Anyone can send a complaint to the email address abuse@ripe.net. All complaints are replied to in an appropriate manner. The timeline for the handling of a complaint varies depending on the type of abuse reported and the investigation/actions needed from our side.
This procedure is currently not published. The RIPE NCC has realised the need for a publicly available procedural document in which all aspects of this procedure will be described in detail. The drafting of this document is in progress.
Speaking only for myself, let me just say that I, for one, very much look forward to this document. I feel sure that it will bring clarity and consistancy into what is, from the outside, currently an entirely murky black box. Perhaps just as importantly, the publication of this document may itself serve to spur other RiRs to provide a similar level of clarity for their abuse handling processes... which is sorely needed. I do have one small suggestion for the drafters of this document... I suspect that it will be quite helpful and illuminating if the final document contains a flowchart of the abuse handling process. One picture is indeed sometimes worth a thousand words. Regards, rfg