Hi Pepijn, Thanks very much for your mail. Feedback like this is very helpful for us as we look to develop the procedure. On 4/4/12 9:19 AM, Vissers, Pepijn wrote:
Using this form, you can now easily report various issues, including abnormalities in Internet number resource registrations, to us for further investigation.
As much as I support this initiative, I can't help thinking "it's about time this was developed". Either way, good to see it's there.
The first release of the form offers basic functionality We will review the form, its usage and your feedback before deciding whether further development is needed in the future.
I assume (haven't tested but will certainly do in the near future) that a reference/ticket number will be created, although I read that RIPE will not follow up with the complainant.
Yes, a ticket will be created and we'll advise the complainant whether the report can be investigated. We won't go into any details of subsequent actions taken because these are confidential between us and the responsible party.
Laura, can you tell us something about the process behind the form? How many people has RIPE reserved for analyzing, correlating and following up the complaints? OPTA receives about 35000 complaints a year through our spam complaint form (which is not too quick to fill out) so we know first hand what it takes to categorize and follow up in a way that does right to every complaint.
Handling reports is a normal part of our operations within the RIPE NCC and the report form makes it easier for people to get in touch with us. It also makes for more streamlined and consistent processing, so hopefully it will make things easier for us as well as for the reporter. You can find more information about the procedure here: https://www.ripe.net/contact/reporting-procedure If you have any further feedback, especially as we make developments to the form and the procedure, please do let us know. Best regards, Laura Cobley RIPE NCC
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