12 Mar
2009
12 Mar
'09
4:37 p.m.
On 12/03/2009 1:15, "Frank Gadegast" <ripe-anti-spam-wg@powerweb.de> wrote: [...]
Users are usually uninformed about their possibilities and only complain a lot. Spam is not being recognized by the masses as being a crime so far.
And based on what I see, they tend to send abuse reports to the wrong place because they don't now how to read e-mail headers and the on-line tools they use often don't read them correctly either. I don't think end users should have to know how to read e-mail headers but I know that they often try to in an attempt to reduce the amount of spam they receive and then get very confused and frustrated when they get a note back telling them they sent the complaint to the wrong place. Regards, Leo