Hi, In case system is hacked you can't send mail with same probability as fill web form ;) May be you can - may be you can't. So please do phone call on case of real emergency. Gert Doering wrote:
Hi,
On Thu, Aug 24, 2006 at 10:30:21AM +0200, Koepp, Karsten wrote:
It is not overdemanded to fill in a form if you ask someone to spend working time solving your problem.
I find it very annoying.
Some ISP's users are misbehaving (e.g. because they have been hacked), I send the ISP a very detailed log file, and get back a "please fill in our (completely unsuitable for the job) web form!!" auto-response.
I *do* see the other side - but just referring people to a web form, or (which is even worse) not handling abuse complaints at all can not be the right answer either.
Gert Doering -- NetMaster
-- WBR, Max Tulyev (MT6561-RIPE, 2:463/253@FIDO)