Hi Michele, I also support the goal of the proposal although I believe it will be hard to enforce.
Several ISPs maintain abuse email addresses, but when you submit abuse reports to the supplied address they send an auto-responder forcing you to resubmit the data via a web form.
Think the other way around. 99% of your abuse inbox is spam itself. And people just forward spam to abuse contacts to complain. How can you make sure serious mails are being detected within the junk. A web form is just a measure to make sure abuse complaints reach people and are being dealt with. It is not overdemanded to fill in a form if you ask someone to spend working time solving your problem. YMMV. regards Karsten
What is the RIPE policy on this?
Surely ISPs should not be making it hard for users / admins etc., to report abuse to them
Regards
Michele
Michele http://www.mneylon.com/blog/ http://www.searchenginecookbook.com/ http://www.irishblogs.info - top Irish blogs/bloggers